Our Customer Support Consultant is tasked with ensuring that our English-speaking hoteliers receive prompt and accurate customer service.
Work on weekends and public holidays will also be an integral part of this position, in addition to rotating schedules from 08:00 to 17:00 and 15:00 to 00:00.
Principal responsibilities and obligations will include, but are not restricted to:
- Customer Support
- Assist hoteliers by delivering individualized, expert-grade responses to their inquiries through online discussion forums, email, and phone.
- Provide a superior customer experience by actively engaging in dialogue with hoteliers, promptly addressing their concerns, and going above and beyond to anticipate their future requirements.
- Evaluating inquiries and, if required, escalating them to internal teams through predetermined channels and processes, with subsequent follow-up to guarantee resolution.
- Retention and Service Recovery
- Maintaining a close collaboration with our Implementations Team to facilitate an uninterrupted transfer of client accounts to support.
- Recognize the discontent of hoteliers and exhibit utmost caution when interacting with them to retain dissatisfied patrons and convert them into advocates.
- Adherence and Improvement
- Supervise and sustain individual productivity, attendance, and adherence to the work schedule by the designated customer support hours.
- Observe all standard operating procedures of RoomRaccoon.
- Occasional support in the development of written and video content to educate our hoteliers on any subject possible so they can operate RoomRaccoon with the greatest degree of independence possible.
Check Also: Personal Support Worker Jobs in Australia 2024 – Apply Now
Details of Customer Support Jobs in Cape Town:
| Job Title: | Customer Support Jobs in Cape Town |
| Company: | RoomRaccoon |
| Job Type: | Full-Time |
| Location: | Cape Town, Western Cape |
About you:
Our perfect fit has/is
- Language requirements:
- English
- Additional language: Dutch, German, Spanish, Italian, Portuguese
- Experience:
- Three or more years of experience in a technical, customer support, or service-oriented capacity
- A hotel experience (reservations/front desk) or hospitality experience (beneficial)
- Skills/Attributes:
- Outstanding interpersonal abilities; consistently cordial and receptive in all interactions, both internal and external.
About us:
This is what you tell people at parties
My employer is a multinational technology company that is expanding at an incredibly rapid rate; we are revolutionizing the hotel industry on a global scale. Two years in succession, RoomRaccoon has been named the best hotel management system in the world, and it enables hoteliers to operate their establishments considerably more efficiently. Our expanding crew of over 110 leaders operates out of at least four offices located across the globe.
At this moment, it is highly stimulating to become a member of RoomRaccoon. Innovation has facilitated the expansion of our global professional team, which is committed to assisting RoomRaccoon in its aspiration to establish itself as the preeminent hotel management system worldwide. Tijmen van Dijl, co-founder and chief executive officer
Perks:
- Loyalty Programme (Equity)
- Role Specific:
- Commission | OTE for sales-related roles
- Department incentive bonuses
- Training & Development:
- Formal training
- Annual hotel experience
- Employee Referral Campaign
- Friday Drinks and lunches for in-house Raccoons
- Quarterly Office Massages
- Birthday Lunch
Benefits of Customer Support Jobs in Cape Town:
- Customer Engagement: Customer support positions entail hands-on engagement with clients, thereby affording the chance to cultivate robust communication and interpersonal capabilities. Engaging in this activity can provide personal fulfillment to those who derive pleasure from assisting others.
- Skills for solving problems: Customer support agents are frequently confronted with a wide range of customer concerns and inquiries. This aids in the development of problem-solving abilities as they endeavor to effectively address and resolve issues.
- Service and Product Knowledge: Customer support representatives acquire extensive knowledge of the products and services that their organization provides. Acquiring this knowledge could potentially confer benefits on one’s personal growth and career progression within the institution.
- Collaboration in Teams: In general, customer support teams accomplish their objectives through collaborative efforts. Team members develop a sense of camaraderie and collaboration as a result.
- Proficient Communication Abilities: Customer support positions necessitate proficient oral and written communication skills. These positions contribute to the development of employees’ communication abilities, which have applications across multiple domains.
- Adaptability and flexibility Customer support positions frequently entail managing an extensive variety of inquiries from customers. Adaptability and the capacity to navigate diverse circumstances are necessary for this, which enhances both personal and professional flexibility.
- Professional Development: Proficient performance in customer support may result in career progression prospects not only within the customer service division but also in other organizational domains. Numerous organizations place a premium on the competencies acquired in customer-facing positions.
- Relationship Management with Customers: Establishing favorable connections with clients is a fundamental component of customer support. Cultivating proficient customer relationship management abilities has the potential to positively impact customer satisfaction and loyalty.
- Emotional intelligence: The ability to handle inquiries, complaints, and feedback from customers demands an exceptional degree of emotional intelligence. Customer support specialists frequently cultivate empathy and emotional resilience as a result of managing a wide range of customer emotions.
- The domain of training and development: A considerable number of businesses allocate resources towards training initiatives for their customer support departments. This continuous training program offers prospects for ongoing education and the enhancement of abilities.
- Worldwide Exposure: Customer support representatives of organizations with a global footprint may engage in interactions with clients hailing from various regions and cultures. This experience fosters the development of cultural sensitivity and proficiency in international communication.
- Entrance-Level Prospects: Customer support positions are frequently entry-level, which ensures that individuals with diverse educational backgrounds and levels of experience can obtain them.
For More Info:
Email Your CV, and We’ll Find the Best Pathway For you: info@caregiverjobswithvisa.com
Frequently Asked Questions:
-
What is work in customer support?
Customer service specialists process complaints and issues related to products or services. To enhance the customer experience, they help customers complete purchases, upgrades, and returns and frequently provide necessary technical assistance.
-
What skills do you need in customer service?
Customer service skills for success
Empathy. Empathy is the ability to understand another person’s emotions and perspective. Being able to solve problems is key to customer service: communication, active listening, technical knowledge, patience, tenacity, and adaptability. -
What is the difference between customer service and customer support?
The difference between customer service and customer support is that customer support teams support a product, while customer service teams provide service to a customer.
