A Client Care Manager position is available in the Shared Services, Client Care division at the Santam headquarters in Bellville. The incumbent will be responsible for handling all complaints, requests, and inquiries regarding Santam’s products and services in a timely and effective manner, with due regard for the principles of Treating Customers Fairly, namely fairness, equity, and materiality.
What will make you successful in this role?
- Responsible for advising stakeholders on dispute resolution with fairness, equity, and materiality in mind.
- Sharing knowledge and satisfying the expectations of clients.
- Active self-improvement and remaining informed about the latest advancements in the field.
- Maintain positive relationships with all stakeholders in the workplace.
- Ensuring data integrity.
- Address concerns and interact with complainants professionally and courteously.
- In charge of handling regulatory complaints.
- Working under pressure while making sound decisions and exemplifying the Santam values.
- Outstanding composing abilities.
- Achieving objectives and aims at work
Details of Client Care Manager Jobs in Cape Town:
| Job Title: | Client Care Manager Jobs in Cape Town |
| Company: | Sanlam |
| Job Type: | Full-time |
| Location: | Bellville, Western Cape |
Qualification
- A degree in law
- Preferably a licensed practitioner
Check Also: Customer Support Jobs in Cape Town 2024 – Apply Now
Knowledge and Experience of Client Care Manager Jobs
- Minimum of three years of legal experience.
- Dispute resolution training and experience.
- A minimum of one year of expertise in client service is required.
- Expertise in the industry of short-term insurance.
- Providing a thorough comprehension of Santam’s products and services is beneficial.
Skills of Client Care Manager Jobs
- Application and interpretation of policy schedule and language.
- Capacity to utilize one’s intellect in accordance with all available data in order to formulate sound conclusions and recommendations for stakeholders.
- Written etiquette for communicating with consumers.
- Proficient in problem-solving, interpersonal relations, self-discipline, self-assurance, and time management.
- Verifying information, processes, and duties with precision.
- Actions that are taken promptly and where necessary to complete duties.
Benefits of Client Care Manager Jobs in Cape Town:
- Relationship management with clients: Client care managers must establish and sustain solid relationships with their clients. This encompasses the comprehension of client requirements, the resolution of concerns, and guaranteeing complete client contentment.
- Administration and Team Leadership: Client care professionals are frequently under the direction of client care managers. This leadership position affords the chance to cultivate managerial proficiencies such as performance management, leadership development, and team coordination.
- Skills for solving problems: Client care managers often encounter intricate client concerns and issues. They hone their problem-solving abilities as they strive to identify efficient resolutions and guarantee a favorable encounter for the clientele.
- Customer Retention: Maintaining clients and averting attrition is the principal objective of client care managers. Effective client retention contributes to the expansion and success of the business as a whole.
- Collaboration Across Functions: To ensure a comprehensive approach to client care, client care managers frequently partner with other departments, including product development, marketing, and sales. This affords valuable insights into multiple facets of the enterprise.
- Stakeholder Advocacy: Client care managers represent clients on an organizational level. This requires collaborating with internal teams to guarantee that client feedback is incorporated into business decisions and to fulfill client requirements.
- Analysis and Reporting of Data: The oversight and evaluation of client information is a typical duty of client care managers. The inclusion of this analytical element in strategic planning and decision-making is beneficial.
- Advancements in Professional Development: Professional development opportunities for client care managers may include seminars, workshops, and training programs. This ongoing education improves their client service and management expertise and competencies.
- Professional Development: Proficient execution of duties as a client care manager may result in opportunities for progression within the client care division or to different sectors of the organization. This may encompass executive-level managerial positions or strategic planning roles.
- Client Feedback Implementation: Client care managers proactively solicit and implement client feedback to enhance services and rectify areas of dissatisfaction. The adoption of a client-centric approach fosters innovation and ongoing progress.
- Revenue Expansion: Customers are more likely to recommend and continue using the products or services of the business when they are satisfied. Client care managers facilitate revenue expansion through the maintenance of client loyalty and satisfaction.
- Employee Participation: The contribution of client care managers to the development of a positive and engaged team culture is vital. There is a higher probability that actively involved teams will deliver exceptional client service and make valuable contributions to the overall success of the organization.
Core Competencies
- Being resilient – Contributing through others
- Collaborates – Contributing through others
- Courage – Contributing through others
- Cultivates innovation – Contributing through others
- Customer focus – Contributing through others
About The Company
Santam holds a dominant market share in the Southern African general insurance sector. Our organization, which is situated in South Africa, is a sizable, diversified, expanding, and transforming entity that is advancing swiftly into several emerging markets in Asia and Africa.
Our success is founded on our fervor for our clients, and all that we do is ensure that they receive insurance properly and ethically. People are our focus. Our company is motivated by the caliber of our personnel; therefore, we prioritize the recruitment of exceptional individuals, whether they are temporary or permanent staff.
Santam is an organization that is dedicated to effecting change and valuing diversity. This dedication is the driving force behind our pursuit of employment equity and a diverse workplace, which enables us to construct an inclusive workforce that is representative of the demographics of our society. By the division’s employment equity objectives, we prioritize applications from the designated groups in our pursuit of employment equity.
For More Info:
Email Your CV, and We’ll Find the Best Pathway For you: info@caregiverjobswithvisa.com
Frequently Asked Questions:
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What does a client service manager do?
Also known as customer care managers or client relations managers, client services managers handle and resolve client queries, develop strategies for improving customer services, train other client services staff, authorize refunds on products, and maintain business relationships with existing clients.
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What does the city of Cape Town do?
The City of Cape Town provides the following basic services: building plan application and documents drainage electricity municipal roads noise control property rates refuse removal and cleansing services regulating abattoirs regulating
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What is a customer care manager?
A customer service manager is a professional who is responsible for providing outstanding customer service by leading and motivating their team and developing loyalty programs to increase customer satisfaction.
