An opening has been created for a Patient Support Services Manager (Food Services Contract) at Cleveland Clinic London. You will oversee the operations, contracts, and projects that you direct or manage at Cleveland Clinic London (CCL), reporting to the Head of Outpatients.
Food Services, Environmental Services, and Front of House Management comprise the Patient Support Services division. Caregivers within functional areas and the quality of the patient/visitor experience are under the direct supervision of this position.
You will supervise the waste, food services, and patient support services work streams across all sites in collaboration with our food services vendor and other third-party vendors.
You will be responsible for developing and executing operational strategies to guarantee the department’s success, utilizing data and analytics to facilitate informed decision-making in order to provide the utmost quality of care to our patients, visitors, and caregivers.
Responsibilities in this role encompass the organization of departmental resources, acquisition of essential instruments, development and execution of best practice guidelines, and oversight of the processes pertaining to their audit. Assist in the development of all sites, including any new facilities that may be necessary.
Check Also: Personal Care Assistant Jobs in UK 2024 – Work Visa
Details of Patient Support Jobs in London:
| Job Title: | Patient Support Jobs in London |
| Company: | Cleveland Clinic |
| Job Type: | Full-Time |
| Salary: | £55,000 – £62,000 a year |
| Location: | 33 Grosvenor Place, London, SW1X 7HY |
| Country: | United Kingdom |
Benefits of Patient Support Jobs in London:
- Implications for Direct Patient Care: Patient support personnel are integral to improving the quality of care provided to patients as a whole. To ensure that patients have the highest quality of care possible, they furnish emotional support, aid in performing activities of daily living, and facilitate the coordination of services.
- Satisfying Work: Numerous individuals derive satisfaction from assisting others and improving the lives of their patients. Patient support positions provide the chance to make a positive impact on the comfort and welfare of individuals who are confronted with health difficulties.
- A multitude of settings: Patient support roles are prevalent in community organizations, clinics, hospitals, and long-term care facilities, among other healthcare contexts. This diversity enables individuals to select a professional setting that corresponds with their personal inclinations and areas of interest.
- Maintaining Job Stability: Patient support personnel continue to be in high demand as a result of the continuous demand for healthcare services. Consequently, these positions frequently provide secure employment prospects that engender the possibility of enduring professional development.
- Adaptability: A variety of patient support positions provide opportunities for part-time, full-time, and per-diem work arrangements, among others. This adaptability permits individuals to reconcile their professional obligations with other pursuits, including academic pursuits or familial duties.
- Skill Enhancement: A diverse array of competencies can be cultivated through patient support occupations, such as communication, empathy, problem-solving, and interpersonal skills. In addition to the healthcare sector, these abilities are highly advantageous in a multitude of other professional environments.
- Professional Development: There may be career progression opportunities for patient support professionals within the healthcare industry. By acquiring further education and practical expertise, one can qualify for employment opportunities in fields including healthcare administration, nursing, or social work.
- Training and Assistance: Numerous employers furnish patient support professionals with comprehensive training and continuous support to ensure they are adequately equipped to deliver exceptional care and aid to patients.
- Positive Workplace Context: Patient support positions frequently entail interdisciplinary collaboration with healthcare teams, fostering a collegial and supportive professional milieu. As a result of this collaboration, both professional development and job satisfaction are enhanced.
- Acknowledgment and Appreciation: Patients, their families, and their peers frequently honor and thank patient support professionals for their dedication and empathy. Such gratitude has the potential to enhance employee morale and strengthen the value attributed to their efforts.
What makes us different?
Cleveland Clinic London provides a state-of-the-art high-acuity setting equipped with cutting-edge technology. In this setting, caregivers are motivated to develop their proficiency in various domains while working alongside seasoned clinicians. “Educating those who serve, researching for health, and caring for life” is our mission statement, which guarantees our steadfast dedication to professional growth.
What will your duties include?
- Collaborate with other Managers of Patient Support Services to ensure daily operations run smoothly.
- Supervise the Food Services contract with inpatient and ambulatory sites to ensure our enterprise-wide strategic plan (with a focus on London) is implemented.
- The assigned operational administration of other soft services contracts
- Ensuring that third-party vendors perform at the highest level and in accordance with contractual obligations; overseeing their management.
- Provide assistance to the department when other departmental administrators are absent.
- Comprehensive knowledge of retail, inpatient, and outpatient food options
- Conducts monthly business evaluations with suppliers in an effort to establish enduring partnerships.
- Develop and streamline departmental SOPs in accordance with operational needs.
- Engages in cooperative efforts with enterprise counterparts regarding operational best practices and shared platforms.
- Guidance initiatives in accordance with broader organizational goals
- Adherence to legal and regulatory obligations, including those set forth by the CQC, joint commission, and diverse accreditations
- In charge of developing and implementing operating and capital budgets to support the programs and initiatives of the department.
- Additional responsibilities as designated
What we need from you?
- Bachelor’s degree is ideal.
- Course in hospitality management is favored.
- Desirable: Advanced First Aid training
- A Level 4 qualification in health and safety in the workplace is preferred.
- Preferred is experience supervising newly constructed properties or small clinics.
- Extensive experience in a variety of roles or comparable advancement in a comparable position is required.
- Healthcare or hospitality experience is required.
- Operational expertise that can be used to manage a business continuity plan.
What can we offer you?
As a non-shareholder private hospital, we reinvest profits into the operation of the facility. This allows us to provide caregivers with individualized development and support, in addition to amenities such as:
- 25 days of annual leave, bank holidays included.
- Automatic 5% pension enrollment; Cleveland Clinic makes a 10% contribution via Salary Exchange.
- Contributions to Life Insurance, Private Dental and Medical Insurance, and Eye Care
- Reduced-rate gym amenities
- Program for Holistic Employee Assistance 24/7
Who we are?
Nearly 6 million patients visit Cleveland Clinic’s more than 200 locations annually in pursuit of clinical excellence and superior patient outcomes. As a result, Cleveland Clinic is one of the foremost providers of specialized medical care worldwide. With a global workforce exceeding 80,000 caregivers, we persistently advocate for advancements in the healthcare industry.
Having accumulated more than a century of experience, our “Patients First” philosophy underpins all that we do.For additional information, kindly reach out to recruitment@ccf.org via email.
It is conceivable that interviews and shortlisting of candidates will occur during the advertisement’s duration; therefore, it is advised that you submit your application promptly, as the deadline may be accelerated. We are occasionally unable to furnish personalized feedback due to the heavy influx of applications.
This position might be governed by the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended), and a Disclosure Application to the Disclosure and Barring Service (DBS) will be required in order to verify the absence of prior criminal convictions.
“Let us collaborate in order to provide care of the highest caliber!”
By fostering an environment that embraces diversity and provides equal opportunities, we aim to collaborate in order to cultivate a more inclusive workplace.
In regard to recruitment and privileging, CCL is devoted to implementing its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy throughout the entire process. During the selection process, interviewing, and shortlisting will consistently be conducted in an unbiased manner, ensuring that no Protected Characteristics are taken into consideration.
CCL shall, whenever deemed necessary and when informed, implement reasonable accommodations to its interview protocols and terms of employment/engagement for candidates with disabilities. Such modifications shall be made with the intention of preventing such applicants from being significantly disadvantaged in comparison to non-disabled candidates, to the greatest extent feasible.
For More Info:
Email Your CV, and We’ll Find the Best Pathway For you: info@caregiverjobswithvisa.com
Frequently Asked Questions:
-
What is patient support in medical terms?
Patient Support Programs (PSPs) are an umbrella term for initiatives run by pharmaceutical companies to enhance access, use, and adherence to prescription drugs. AMS can have a financial component, support clinical investments, focus purely on education, or be a combination of both.
-
How do you provide support to patients?
Encourage them to talk about their fears and worries in a calm, private, and safe environment. Listening actively and without judgment is important for the patient to feel safe and heard. Acknowledge how they’re feeling and find out how they prefer to be supported emotionally.
-
What are support and care?
Care and support means a mixture of practical, financial, and emotional support for adults who need extra help to manage their lives and be independent, including older people, people with a disability or long-term illness, people with mental health problems, and caregivers.
